1. Introduction and scope
Voxalya Communication (“we”, “our”), a sole proprietorship registered in Québec (NEQ 2280892433), publishes this Privacy Policy to describe how we collect, use, retain, and protect your personal information, in accordance with Québec’s Act respecting the protection of personal information in the private sector (Law 25).
This policy applies to all data collected through the website https://voxalya.ca.
2. Person responsible
Privacy Officer: contact@voxalya.ca
The Privacy Officer handles requests related to your rights and ensures compliance with this policy.
3. Data collected
We only collect the information necessary to:
- Handle your requests (quotes, project follow-up): first and last name, email, phone number, and message/form content.
- Internal marketing: browsing data (cookies, IP addresses, access logs) to improve our campaigns and understand usage.
We also use Google reCAPTCHA to protect our website and forms against spam. This service analyzes certain information (e.g., IP address, browsing behaviour) to determine whether an action is performed by a human.
This use is subject to Google’s Privacy Policy and Terms of Service:
4. Purposes of processing
- Respond to your quote and project requests.
- Internal marketing activities (e.g., newsletters, promotions, analytics) where required and with your consent.
- Website security and maintenance (incident detection, fraud prevention, backups).
We do not sell your personal information. We only use it to contact you back, deliver our services, and send communications when you consent.
5. Legal basis
- Contract performance / pre-contract steps: respond to your requests and provide our services.
- Consent: marketing communications and non-essential cookies.
- Legitimate interests: security, abuse prevention, and website improvement.
6. Recipients and transfers
- Internal use: access limited to authorized persons at Voxalya Communication.
- Technical providers: hosting, backup, maintenance, and tools required to operate the website.
- Analytics tools: Google Analytics (if enabled) configured to limit collection (e.g., IP anonymization where applicable).
Depending on the tools used, some data may be processed or stored outside Québec/Canada (e.g., cloud services). When this occurs, we implement appropriate contractual and organizational safeguards.
7. Retention
- Quotes / invoicing: up to 7 years (tax and accounting obligations).
- Cookies and technical logs: limited duration depending on their nature (e.g., up to 13 months).
- Marketing communications: until you withdraw your consent.
Once retention periods end, data is deleted or anonymized.
8. Individual rights
You may, at any time:
- Access your personal information and request corrections.
- Request deletion, where applicable.
- Withdraw consent to marketing communications.
- Request portability (in a structured technological format, where applicable).
- File a complaint with Québec’s Commission d’accès à l’information.
Requests are processed within a reasonable time, generally within 30 days.
9. Security and incidents
We apply reasonable technical and organizational measures (access controls, backups, security measures) to protect your information. In the event of a confidentiality incident presenting a risk of serious harm, we will follow the notification obligations required by law.
10. Privacy impact assessments (PIA)
For any new processing activity presenting a high risk, we carry out a PIA to identify risks, document mitigation measures, and maintain an internal record in accordance with applicable requirements.
11. Policy updates
This policy may be updated. Any changes will be posted on this page (and, if necessary, communicated via a notice on the website).
12. Contact and jurisdiction
For any questions or to exercise your rights, write to contact@voxalya.ca.
Any dispute relating to this policy is governed by the laws applicable in Québec and Canada, and submitted to the competent courts of Québec, judicial district of Gatineau.